Always Clean Co (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We collect information you give us directly — for example when you request a quote or contact us — including your name, phone number, email address, service address details and any information you provide about the job.
We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, pages viewed and referring source, through cookies and analytics tools (see below).
How we use your information
- To respond to your enquiries and provide quotes
- To arrange, deliver and manage our cleaning services
- To improve our website, services and customer experience
- To measure the performance of our marketing and advertising
- To meet our legal and regulatory obligations
Cookies & analytics
Our website uses cookies and similar technologies to help it function and to understand how visitors use it. With your consent, we may use tools such as Google Analytics, Google Ads and the Meta (Facebook) Pixel to measure website traffic and the effectiveness of our advertising. You can accept or decline non-essential cookies using the banner shown on your first visit, and you can clear or block cookies through your browser settings at any time.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business and website (such as email, hosting and analytics providers), and where required by law. These providers are only permitted to use your information to provide their services to us.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your information appropriately.
Your rights
You can request access to, or correction of, the personal information we hold about you, and you can ask us to stop contacting you at any time. To make a request or raise a privacy concern, contact us at info@alwayscleanco.com.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
If you have any questions about this Privacy Policy, please email info@alwayscleanco.com.au or call 0489 166 253.